Field Service Engineer (m/f/d)

Shape your future with a hidden champion of the high-tech industry. FormFactor is a leading global manufacturer of semiconductor test and measurement products, including advanced MEMS probe cards, engineering probe stations and probes, metrology systems, as well as quantum cryogenic measurement systems. Globally, FormFactor Inc. has locations in all markets relevant to the semiconductor industry. In Germany, we develop and manufacture wafer probers for a wide range of applications. Our products and solutions contribute significantly to the development and productions of new technologies. From AI to 5G, from autonomous driving to quantum computing, almost every breakthrough innovation today has its form factor.

You are looking for new perspectives. We are growing and would like to take you with us as:

Field Service Engineer (m/f/d)

who performs installations, troubleshooting and repairs at our customers' sites.

That looks good. Your future at FormFactor in Germany:

- Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
- Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
- Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
- Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
- It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
- Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
- Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
- Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
- Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.

Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

In our company, your core responsibilities include:

- Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
- Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
- Preparation of commissioning protocols and acceptance reports
- Technical training and instruction of customers
- Troubleshooting and repair of our probers both as telephone support and at the customer's site
- Implementation and monitoring of technical escalations
- Professional customer communication
- Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
- Actively collaborate with other FormFactor departments to ensure continuous improvement of products
- Regular participation in qualification measures
- Adherence to all health and safety requirements both internally and during customer service calls

What you should bring with you:

- Engineer or technician in the field of electrical engineering, automation technology or similar
- At least 1 - 2 years of experience in a similar field of activity is typically required
- Detail-oriented work and strong problem-solving skills
- Accuracy, punctuality, good team and interpersonal skills
- Good communication skills in German and English both verbally and in writing
- Good knowledge of common MS Office applications
- Valid car driving license and willingness to travel required

**Are you interested?**Then we look forward to receiving your detailed application, stating your earliest possible starting date and your salary expectations. The fastest way to contact us is via the Apply button. You are welcome to send us a link to your profile on XING or LinkedIn for a first impression.We look forward to receiving your application!