Technical Support Engineer (m/f/d)

FormFactor is the world's leading manufacturer of precision test equipment and probe cards in the semiconductor industry. At our site in Thiendorf, north of Dresden, we develop and manufacture wafer probers for a wide range of applications. Our devices are used, among other things, in research and development for precise electronic measurements on semiconductor wafers to ensure the quality and reliability of the components to be tested.

We are looking for a committed
Technical Support Engineer (m/f/d)

That looks good. Your future at FormFactor in Germany:

Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.

Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

In our company, your core responsibilities include:

Assist field service technicians and sales staff in handling a variety of pre- and post-sales processes
Provide email and phone support to service technicians to resolve customer issues
Interdepartmental collaboration with engineering, hardware and software development, and manufacturing
Telephone and email troubleshooting to correct customer or field service issues or determine appropriate next steps
Research multiple data bases to determine configurations and correct bill of materials to determine repair or upgrade parts for service related issues and upgrades

What you should bring with you:
Successfully completed degree in engineering (diploma, bachelor's/master's degree)
Several years of experience as a support engineer or in a comparable position
Good knowledge in the field of automation technology / electrical engineering
Solid practice in technical documentation and training
Experience in equipment engineering preferably in the semiconductor industry desirable
Very good organizational and communication skills
Very good English skills (written and spoken)
Willingness to travel up to 10% domestically and internationally
Flexible and detail-oriented way of working
Enjoy working in an interdisciplinary and international team

Are you interested?

Then we look forward to receiving your detailed application, stating your earliest possible starting date and your salary expectations. The fastest way to contact us is via the Apply button. You are welcome to send us a link to your profile on XING or LinkedIn for a first impression.

We look forward to receiving your application!